Privacy policy
Pertina Robotics is part of Pertina AI (“Pertina”, “we”, “us”). This policy covers the Pertina Robot mobile app, the Pertina Robot cloud service, and the software on Pertina robots. It explains what we collect, why, where it is kept and the choices you have. Questions: subhransu@pertina.ai.
The short version
- We collect what we need to sign you in, show you your robots and let you drive them: your name, email, the robots you have added, and basic details about each robot.
- Live robot status and your driving commands go directly between your phone and the robot on your local network. We do not store them in the cloud.
- Your account and robot list are stored in India (AWS, Mumbai region).
- The app uses your camera only to scan a robot's pairing code. Images are not saved or sent anywhere.
- We do not sell your data, show ads, or use it for advertising.
What we collect
| What | Examples | Where it comes from |
|---|---|---|
| Account | Email address, first name, a sign-in identifier | Google, Microsoft or your Pertina work account when you sign in with them, or you (email sign-in) |
| Robot memberships | Which robots you have added, your role (owner or operator), the date you added each one | You, when you scan a robot's pairing code |
| Robot details | Robot ID and name, its address on your local network, its software version, when it last checked in | The robot |
| Service logs | Time, request type and result of calls to our cloud service, kept for troubleshooting and security | Our servers |
We do not collect your location, contacts, photos or files. Live status (battery, motors, sensors) and drive commands are exchanged between the app and the robot and are not sent to or kept by our cloud service.
Why we use it
- To sign you in and keep you signed in.
- To show you the robots you have added and let the people you share a robot with see it too (owners can see the name and email of each member of their robot).
- To let your phone find the robot on your network and prove to the robot that you are allowed to use it.
- To keep the service secure, fix problems and prevent misuse.
On your phone and on the robot
- The app keeps your sign-in and a short-lived access pass for each robot in your phone's encrypted storage, so you can use your robots on the local network without internet.
- Each robot keeps a list of its members (identifier, first name and role) so it can check access passes on its own. Removing a member updates the robot the next time it is online.
Who helps us run the service
| Provider | What they do | Where |
|---|---|---|
| Amazon Web Services | Sign-in (Amazon Cognito), our cloud service and database | India (Mumbai) |
| Google, Microsoft | Sign-in, only if you choose them. They tell us your name and email; we do not get your password. | Their own policies apply |
How long we keep it
- Your account and robot memberships: until you remove a robot or ask us to delete your account.
- Robot details: while the robot is registered with us.
- Service logs: 30 days.
Your choices and rights
- Leave a robot at any time, and a robot's owner can remove any member. Until this is in the app, write to us and we will do it for you.
- Ask us for a copy of your information, to correct it, or to delete your account: write to subhransu@pertina.ai. We reply within 30 days.
- If you are in India, you have the rights given by the Digital Personal Data Protection Act, 2023, including to withdraw consent and to raise a grievance with us, and then with the Data Protection Board of India.
Security
Connections to our cloud service are encrypted. Robot access passes are digitally signed and expire. Robots refuse passes for people who have been removed. No system is perfectly secure; tell us at once if you think your account has been misused.
Children
The Pertina Robot app is for businesses and adults operating robots. It is not meant for anyone under 18.
Changes
If we change this policy, we will update the date above and, for important changes, tell you in the app.
Contact and grievances
Pertina AI, Pune, India · subhransu@pertina.ai